Effective Date: 01 Jan 2024

Return Policy for Food and Beverage Products At CHATHEEPAT GROUP (THAILAND) CO., LTD., we strive to ensure your satisfaction with our food and beverage products. If for any reason you are not entirely satisfied with your purchase, we are here to help with our return policy.  

 

1. Eligibility for Returns

We accept returns on unopened and unused food and beverage products within 5 days(including hollidays and delivery time) from the date of purchase. Perishable items or products that have been opened or used are not eligible for return due to health and safety regulations.  

 

2. Refund Process

To initiate a return, please contact our customer service team at info@chatheepat.com or 061-781-5444 within the specified return period. Provide your order number, details of the product being returned, and reason for the return. Upon approval, you will be provided with instructions on how to return the product.  

 

3. Condition of Returned Products

Returned items must be in their original packaging, unopened, and in unused condition to be eligible for a refund. We may request photographic or video evidence to verify this. Failure to meet these conditions or exceeding the specified timeframe for returns may result in the refusal of the return request at our discretion.  

 

4. Refund Method

Refunds will be issued to the original payment method used for purchase upon receipt and inspection of the product. Unless the return is due to an error on our part, shipping fees or costs associated with the original purchase (such as payment processing fees) will not be refunded, and return shipping costs will be the responsibility of the customer.  

 

5. Exceptions

Custom or personalized food and beverage items cannot be returned unless there is a manufacturing defect or an error on our end.  

 

6. Contact Information

For any queries or assistance regarding returns, please reach out to our customer service team at info@chatheepat.com or 061-781-5444.  

 

7. Disclaimer

CHATHEEPAT GROUP (THAILAND) CO., LTD. reserves the right to modify or update this return policy at any time without prior notice. Please note that this return policy is subject to change and may vary based on specific circumstances. We appreciate your understanding and cooperation regarding returns of our food and beverage products.